Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging. All items are thoroughly inspected before any action is taken.

To complete your return, we require a receipt or proof of purchase.

To start the return process please click the link below.

https://luvreturns.returnscenter.com/

 

Products which are not suitable for return due to health protection or hygienic reasons: 

- Face Masks

- Hair Accessories 

- Underwear

- Swimwear

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.

 

Late or missing refunds 

- If you haven’t received a refund yet, first check your bank account again.

- Then contact your credit card company, it may take some time before your refund is officially posted.

- Next, contact your bank. There is often some processing time before a refund is posted.

- If you’ve done all of this and you still have not received your refund yet, please contact us at hello@wearetheluv.com

 

Discounted & Sale items

Only regular priced items may be refunded. Unfortunately, discounted & sale items cannot be refunded.

 

Limited Edition & Charitable releases

Unfortunately, limited edition items and items that are sold to raise money for a charitable cause or organisation cannot be refunded.

 

Exchanges 

Unfortunately, we currently do not offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds. 

We aim to have your return refunded within 3-5 working days from us receiving it allowing you to reorder as quickly as possible.

If you need a different size or colour of an item, you will need to place a new order. You will be notified via email when we have processed your refund.